Your Visit & Accessibility

Concession & Digital Programs

We strive to meet your needs when attending our theatre. Our Concession offers you a choice of beverages and light snacks, with our premises being fully licensed. Debit, cash and credit card payment are available.

In our move towards a ‘green’ theatre, show programs are now available online, with program QR codes posted in our entrance.


We strive to make our patron services as inclusive as possible for all users. We provide a gender neutral washroom located in our upper lobby. Sennheiser headphones are also available at no cost from the Concession.

Venue Guide

This guide provides a step-by-step written and visual overview of what you will experience when you come to see a performance at the Palace Theatre. It includes information like how to get tickets, access the theatre, the layout of the lobby, washrooms, and the auditorium, and accessing our accessibility features like assisted-hearing devices and the quiet room.

Click here to download the venue guide for the Main Stage