Parton Safety & Accessibility

Palace Theatre Arts Commons Governance Policies

POLICY AREA: Universal Date Approved

SUBJECT: Accessibility Date Reviewed

POLICY NUMBER U.2 Date Revised


Palace Theatre Arts Commons (PTAC) is committed to extending a high level of customer service to all of its patrons. We are dedicated to demonstrating leadership by working constructively with our venues, patrons, staff, volunteers and community to meet and exceed the requirements which will identify, prevent and remove barriers so a fulfilling theatrical experience can be enjoyed by patrons with disabilities.

The Accessibility for Ontarians with Disabilities Act

PTAC adheres to the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) which became

law on June 13, 2005.

In addition to compliance with the Customer Service Standard – AODA – PTAC enhances

the experience for patrons with disabilities by:

  1. a. Accommodating patrons with disabilities, where reasonable.
  2. b. Providing large text versions of information, where possible.
  3. c. Providing front of line service for patrons with disabilities.
  4. d. Providing seating accommodations:
  5. Making seats available inside the theatre so waiting in line is avoided;
  6. Offering designated or advanced seating. .

The Customer Service Standard (AODA)

Every business and organization operating in Ontario that provides goods, services and facilities to the public or other organizations and has at least one employee in Ontario has to meet the

requirements of the Customer Service Standard. Every provider must:

  1. Develop, implement and maintain policies and procedures on providing goods, services and facilities to patrons with disabilities.
  2. Provide training on the Integrated Accessibility Standard Regulation requirements and the Ontario Human Rights Code, and how to serve patrons with disabilities to staff, volunteers,contractors, and anyone else who interacts with the public or other third parties on your behalf, and those involved in developing customer service policies, practices and procedures.
  3. Establish a process for receiving feedback on how you provide service to patrons with disabilities and how you will respond to feedback and take action on any complaints. Make information about the feedback process readily available to the public.
  4. Communicate with a patron with a disability in a manner that takes into account his or her disability.
  5. Let patrons with disabilities bring their service animals onto any part of your premises open to the public, except where the animal is otherwise excluded by law.
  6. Let patrons with disabilities bring their support person with them when accessing goods